Update to the last post.
So after a while, and with it rapidly approaching the time their customer services department go home, I call again. I get the automated welcome message, then I get through, I hear background office noises and someone typing nearby, then I hear the receiever being picked up and put down, click. I try again, same thing. And a third time. On the fourth attempt I get a recorded message telling me that the office is now closed.
Then half an hour later the consignment tracking web page is updated to tell me that the driver called at 12:18pm and as no one was there to take delivery left a card.
So let’s get this straight – I’m waiting in all day from 9am to 5:45pm, no delivery is made, and even if one was attempted no card is left. So this alleged delevery was either made to the wrong address, or not made at all. When I call customer services they can’t get through to the delivery department and so can’t do anything. When I call shortly before the close of work I get cut off three times so that customer services don’t have to speak to me and possibly work a little beyond home time. The web page for tracking my order isn’t updated until seven hours after the delievery was allegedly attempted.
Here’s what I’m going to do. I’m going to insist on the delivery being made at a time convenient to me – an evening or weekend, and that I don’t care if a manager has to delivery it himself in his own car to make that possible. I will inform the company that I bought the computer from that I will never buy anything from them again because of the quality of service from their couriers. In the future I will inform any other company who use these couriers that I won’t do business with them because of the courier service they use. I will write to the MD of the courier company informing him of the poor service I have received and informing him that I will never use his company and will never buy from any company that uses his company as couriers.
City Link – don’t use them, don’t buy from anyone who uses them.
I wouldn’t touch City Link with a long poll. They virtually destroyed a friend of mine’s business with their late deliveries, lost deliveries, damaged in transit deliveries and delivered to the wrong address deliveries. Unfortunately the main supplier they used throught they were really good which probably means really cheap.
There are too many delivery companies who can get away with being useless because they see the company they deal with as their customer not the person receiving the goods.
Fingers crossed you can get this sorted out.
You should try Amtrak… my experience of them is here. Absolutely crap – worse than Citylink IMHO.
I totally agree. I’ve had to stop using ebuyer because of city link. annoying as i really liked ebuyer but got sick to death of city link being lazy and untrustworthy. at least 3 times in the last year a phantom delivery was made. 3 days of my life had been wasted waiting for city link to turn up! 3 days i’ll never get back… 🙂 but seriously they’re lying tossers. i’m sick of being told “we tried to deliver but you weren’t home”… never use city link, and avoid at all cost any online companies that use city link