Me: I was expecting a delivery today by 5:45 and it’s now gone six o’clock.
Customer Services: [takes post code and tracking number] Can you hold for a moment.
[… really bad holding music mixed in with plugs for the company …]
Customer Services: I’m sorry but I can’t get through to the delivery department at the moment.
Me: Right. [pause] So what can you do for me?
Customer Services: …
Me: Have you been having problems with deliveries in this area today?
Customer Services: I won’t know that until I can speak with the delivery department.
Me: Can you call me back?
Customer Services: [sounding relieved] Yes please. [takes number, hangs up]
WTF? I really hope the delivery depot has blown up, ‘cos otherwise there’s no excuse for missing a 9:00am to 5:45 pm window and then not answering the phone when customer services call on behalf of an irate customer.